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Our Playbook

This manual is a guide that outlines the values on which we base our work, convinced that they are the key to our success. It also provides you with basic information on recurring topics.

    1. Introducción

    At Urudata Software, we have been transforming ideas into high-impact technological solutions for over 30 years. We don’t just develop software—we drive the efficiency and competitiveness of our clients, helping them grow in an ever-evolving world.

    We are defined by dynamism, innovation, and commitment to every challenge. We believe in technology as a catalyst for change. Our success is built on long-term, trust-based relationships with our clients, partners, and every member of our team.

    We are defined by dynamism, innovation, and commitment to every challenge. We believe in technology as a catalyst for change. Our success is built on long-term, trust-based relationships with our clients, partners, and every member of our team.

    We are defined by dynamism, innovation, and commitment to every challenge. We believe in technology as a catalyst for change. Our success is built on long-term, trust-based relationships with our clients, partners, and every member of our team.

    2. Our Company

    Misión & Visión

    At Urudata Software, our greatest motivation is to see our clients grow and achieve their goals. Our commitment to service is our greatest strength: we understand our clients’ challenges, align with their needs, and work side by side to deliver results that truly matter.

    We want to remain a benchmark in software development in the region, consolidating our track record with innovation, technology, and a dedicated team that drives change.

    Values

    These are the values that guide our daily work:

    • Social Responsibility: We act in a socially responsible manner, respecting the regulations and traditions of every place where we operate. We believe in the positive impact of technology and embrace our role with ethics and professionalism.
    • Inclusivity: The best ideas are born in an environment where every voice is heard. We foster a culture of respect, dignity, and impartiality in every interaction, both within our team and with our clients and partners.
    • Commitment: We promise to deliver only what we can achieve and work diligently to complete each project with the quality and service excellence that defines us.
    Culture

    At Urudata Software, growth isn’t just an objective—it’s part of our very essence. We evolve alongside our clients, adapting to market changes and ensuring that every solution we provide makes a difference.

    Our culture is based on practices that guarantee confidentiality, the responsible use of resources, and the continuous development of our team. We believe that success is built day by day, with responsibility, transparency, and an unwavering commitment to quality.

    • We build solid relationships and protect our reputation.
    • We generate real value for our clients.
    • We act with integrity and transparency.
    • We safeguard confidential information—both our own and that of our clients.
    • We promote continuous learning and certification within our team.
    • We commit to every challenge and strive for excellence.

    3. What We Do

    Services

    At Urudata Software, we create solutions that adapt to each business.

    • Custom Development: We build software tailored to each client’s specific needs. We use both agile and traditional methodologies to ensure successful projects, with a strategic vision that prioritizes the management of organizational change.
    • Outsourcing: Engage us for fixed-price projects, hourly projects, or outsourcing arrangements, with the assurance that you will receive high-quality solutions at every stage of the process.
    • Maintenance: Development doesn’t end with delivery. We offer evolutionary maintenance, incident management, and hourly packages to ensure that every system continues to operate optimally according to each company’s needs.
    • Quality Assurance: We ensure that every product meets the highest standards. With automated testing, integration cycles, and continuous delivery, we develop reliable and always up-to-date solutions. More than just software, we deliver trust and results.
    Products
    • Qflow: A BPM tool to manage, design, and automate business processes. It reduces processing times, organizes tasks, and allows you to know the status of every procedure at all times.
    • Qflow Cloud: The cloud version of Qflow, with frequent updates to keep you at the forefront of innovation.
    • Q-Expeditive: A comprehensive solution for managing electronic files. It defines processes with clear workflows, forms, and attached documentation, ensuring agile and organized operations.
    • Intellikon: An intelligent document management system that centralizes and organizes your company’s information. From capturing and digitizing documents to their secure storage and quick access, it enables the efficient management of large volumes of data, ensuring the traceability of every document.

    4. Work Methodology

    Methodology

    From the first contact to final implementation, we work collaboratively with our clients to guarantee efficient, scalable solutions aligned with their needs.

    1. Understanding and Diagnosis: We meet with the client to understand their challenges and requirements, establishing the project objectives.
    2. Solution Design: We create a tailored strategy, combining our experience with agile and traditional methodologies to design the best possible solution.
    3. Development and Implementation: We build the solution iteratively, with partial deliveries and constant feedback to ensure every functionality meets the client’s expectations.
    4. Testing and Adjustments: We apply quality controls, automated testing, and client validations to ensure a reliable and efficient software.
    5. Go-Live: We implement the solution in the client’s environment, ensuring everything functions correctly while minimizing operational impacts.
    6. Training and Support: We provide training to the client’s team and offer continuous support to guarantee a successful adoption and optimal use of the solution.

    This process allows us to deliver high-value technology with a focus on efficiency and client satisfaction.

    Technologies

    At Urudata Software, we use modern and robust technologies to develop scalable, secure, and high-performance solutions. Our technology stack includes: C#.Net, SQL, Angular, Power BI, Azure DevOps, Azure, and GitLab.

    Company Organizational Structure

    We are a team of professionals with extensive experience in development and consulting. We are passionate about innovation and technology, working hand in hand with our clients to build high-value solutions.

    Confidentiality and Information Protection

    Responsible Use of Assets: We use Urudata’s resources—both physical and digital—exclusively for work purposes, ensuring their proper and secure use.

    • Uso responsable de los activos. Destinamos los recursos de Urudata—tanto físicos como digitales—exclusivamente a fines laborales, garantizando su uso adecuado y seguro.
    • Protection of Confidential Information: We access private and confidential data as part of our daily work, but it must never be used for personal gain, for the company, or for third parties.
    • Controlled Disclosure: We only share confidential information when absolutely necessary, with the proper approvals and in compliance with legal and professional regulations.
    • Commitment to Security and Privacy: We comply with all applicable laws, regulations, and industry standards to ensure the confidentiality and protection of information at every stage of our work.

    Shared Responsibility: The security of information is everyone’s responsibility. We act with integrity and commitment.

    5. Team

    Work Schedule

    Our team members work under one of the following arrangements:

    • Full Time (44 hours per week)
    • Full Time (40 hours per week)
    • Part Time (30 hours per week)
    • PEL – First Work Experience: This schedule corresponds to 20 hours per week, under a fixed-term contract for 6 months, extendable once for an additional 3 months.
    Office

    We are located in the heart of Montevideo, just steps away from the city’s main avenue, in an accessible and dynamic space designed to enhance our teamwork.

    A clean and organized environment improves comfort and well-being for everyone. We take care of the hygiene and order of our desks and common areas.

    We minimize our environmental impact with small actions that make a difference:

    • We sort our waste.
    • We use air conditioning efficiently.
    • We turn off equipment at the end of the day.
    • We print only what is absolutely necessary.
    Dress Code

    At Urudata Software, we represent the company’s image. Our dress code is business casual, balancing comfort and professionalism in our appearance.

    Onboarding

    From day one, we want you to feel part of the team. Our onboarding process is designed to facilitate your integration, with role-specific training and the necessary information and tools to help you start confidently.

    Benefits

    We believe in balancing professional development with personal well-being. That’s why we offer a range of benefits designed for you to enjoy both your work and your free time:

    • Gym Access: Enjoy access to gyms and sports centers to stay active.
    • Spotify Premium: Enjoy unlimited music to brighten your workday and leisure time.
    • 5 Additional Days Off: More time to rest, travel, or pursue your interests.
    • Hybrid Work Model: Flexibility to combine office days with the comfort of working from home.
    • Training Plan: Design your study plan with courses, workshops, and talks to continue learning.
    • After Office: Enjoy social gatherings with the team in a relaxed setting.
    Leave Policies

    All team members accumulate 20 days of paid annual leave during the year, which must be taken during the following year and requested at least 10 days in advance through the appropriate process.

    • Additionally, we offer 5 extra days off per year, subject to prior authorization.
    • Non-working holidays are governed by current regulations.
    • Sick leave (up to 3 days per year with a medical certificate).
    • We offer study leave based on the weekly workload.
    • Other special permissions, such as for marriage, paternity, maternity, and bereavement, as required by law.
    Time Tracking

    We record our work hours in Clockify, including daily activities, leave, courses, and other concepts. This allows us to measure KPIs, detect project deviations, and manage client billing. Each team member has a monthly hour target based on their workload, though certain projects may require flexibility to meet established milestones and deadlines.

    Training and Study Plan

    At Urudata, we value the technical development of our team and promote continuous learning. That’s why we create personal development plans for all our team members and allocate a predetermined amount of work time for training. We also support the academic progress of our team members, considering their education a key factor for growth within the company.

    To meet their training objectives, each technician must earn 3 training points per year (2 for students) through official or internal exams, workshops with a final test, courses on educational platforms, course instruction, or research with verifiable deliverables.

    Performance Evaluation

    At Urudata, we evaluate performance quarterly, aligning each team member’s growth with the company’s objectives.

    The process includes setting objectives, evaluating both generic and specific competencies, analyzing results, and providing feedback. We aim to identify strengths, opportunities for improvement, and promote a culture of continuous learning.

    The evaluation impacts professional development, task assignment, and growth planning within the organization.

    Activities

    The following activities are held annually:

    Committees
    • 12 for Management
    • 6 for Technical
    • 6 for Quality

    (Members from each committee participate)

    Events
    • 3 Technology and Development: Tech Talks (for technical staff)
    • 1 New Product Launch: Tech Talks – Product Edition (for the entire company)
    Meetings
    • Quarterly meetings (all team members participate after the workday)
    Let’s Keep Growing Together!

    This playbook is a guide to understanding who we are, how we work, and the values that drive us. At Urudata Software, we believe that success is built on collaboration, learning, and commitment.

     Together, we continue to drive solutions that make an impact and truly make a difference.

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