Automation and traceable management of social security processes through Qflow. The solution detects new cases, applies duplicate-check controls, and centralizes documentation, tasks, and tracking for each application. For retirement benefits, it organizes individual and group workflows, reconciles information with Pensión 2000, manages exceptions to payment rules, prepares payment slips and transfer files, handles communications with BSE, and enables tracking of the payment date reported by the insurer and the status of each case. For Inherited Benefits, it incorporates and corrects documentation, coordinates the review and preparation of reports, account closure, and transfer management, with differentiated responsibilities between DSC and OPE. In this way, Qflow streamlines operations and maintains traceability at every stage of the process.