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Implementation of Qflow as a BPM platform to automate quality management processes, including performance evaluations, customer satisfaction surveys, and supplier assessments. The solution enables the scheduling and automatic execution of evaluation cycles, distributes forms to multiple participants, and consolidates the results into unified reports, supporting compliance with international quality standards through more efficient and traceable process management.
Implementation of Qflow to digitalize the purchase order generation process by automating approvals and centralizing document management. The solution streamlined the purchasing workflow, improved request traceability, and optimized information control.
Development of a solution for tracking cards and related products. UES reports different events related to product shipment, delivery, and other stages, which are processed and made available through a web platform where end users can check the status of their orders.
Automation and traceable management of social security processes through Qflow. The solution detects new cases, applies duplicate-check controls, and centralizes documentation, tasks, and tracking for each application. For retirement benefits, it organizes individual and group workflows, reconciles information with Pensión 2000, manages exceptions to payment rules, prepares payment slips and transfer files, handles communications with BSE, and enables tracking of the payment date reported by the insurer and the status of each case. For Inherited Benefits, it incorporates and corrects documentation, coordinates the review and preparation of reports, account closure, and transfer management, with differentiated responsibilities between DSC and OPE. In this way, Qflow streamlines operations and maintains traceability at every stage of the process.
Implementation of a unified Service Desk system based on Qflow to centralize and route Information Technology (IT) and General Services requests. The platform enables the quick creation of tickets, classifying incidents by priority, region, and technical category (infrastructure, mobile applications, Terbolnet, Power BI). It automates assignment and direct routing to the responsible teams, providing metrics and complete traceability from request creation through confirmation of its effective resolution.
Development of an automated workflow for the evaluation and release of blocked orders. The system periodically audits held orders by applying configured business rules, such as rejection based on zero value, and automatically releases them through web services. Orders that do not meet the automatic requirements are escalated to a manual review process, optimizing commercial response times while maintaining strict audit control over each authorization.
Implementation of an end-to-end returns process using Qflow and a native Android mobile application. The solution enables sales representatives to scan products on-site and generate PDF receipts upon delivery, triggering a structured validation workflow. The solution also automates monthly consolidation, credit note generation, and merchandise control, ensuring traceability of goods received into the warehouse and centralized document management through SharePoint.
Implementation of Qflow as a BPM platform to manage administrative and operational processes, including ticket management and expense reporting, providing greater control and visibility into every process.
Development of a custom web portal that centralizes the consultation of bonds and other financial assets. The solution enables clients to access up-to-date market quotes, review the historical performance of each instrument, and compare assets through different views, making investment analysis and decision-making more efficient.
Implementation of a Qflow-based automation ecosystem to manage critical business processes related to credit card applications, prepaid card issuance, and loan requests. The solution integrates OCA’s proprietary applications with external services for identity verification, security controls, and credit assessment, enabling branch and call center teams to process applications in real time while ensuring high availability, traceability, and security.
Implementation of an electronic records management solution to support document and administrative processes. The platform streamlines the management and tracking of resolutions, documents, and internal workflows, providing greater control, traceability, and operational efficiency.
Development of UNICOM, a procurement management system that digitalizes and centralizes the sourcing lifecycle for new garments, from defining product specifications to requesting quotations from international suppliers. The solution automates processes such as SKU generation and label creation by collection, brand, and product type, replacing the previous manual management through multiple Excel spreadsheets. Additionally, it enables the bulk upload of data into SAP, streamlining product management and improving information traceability throughout the entire process.
Implementation of Qflow-based processes to manage retirements, pension withdrawals, and contract administration. The solution enables structured workflow management for requests, improving traceability, control, and efficiency throughout every stage of the process.
Development of a system to automate the generation and submission of tax declarations according to the file format specified by Uruguay’s Tax Administration (DGI), using information collected from Excel spreadsheets. The solution generates XML files, digitally signs them with the taxpayer’s certificate, and encrypts the information through asymmetric encryption.
Development of technology solutions combining custom applications, ERP integrations, Microsoft Power Apps, Power BI, Power Automate, and process automation initiatives. The solutions implemented optimized internal operations and improved access to business information.
Design of a Qflow-based workflow for evaluating corporate business opportunities, integrating commercial, credit, and internal systems. The solution streamlined the evaluation, approval, and monitoring processes for new business opportunities.
Design and implementation of Qflow workflows to support internal operations during the rapid growth of the company’s digital wallet business. The solution automated employee management processes, quality and compliance workflows, as well as support and incident management processes.
Design and implementation of Qflow-based workflows to manage the onboarding of new payment collection locations. The solution centralizes evaluations, approvals, and compliance checks required before incorporating each merchant into the network.
Automation of the process for evaluating and onboarding new payment collection locations. The solution streamlines approvals, improves application traceability, and significantly reduces deployment times.
Delivery of in-company Power BI training programs, including both introductory and advanced modules for employees across the organization. The training strengthened internal data analytics capabilities, improving reporting and enabling more effective, data-driven decision-making.
Development of a data warehouse containing sales receipts, inventory, and customer loyalty information across all store locations. The platform is fed through daily extraction and transformation processes from multiple data sources. The solution includes automated reports built with Power BI and SQL Server Reporting Services (SSRS), providing key performance indicators for managers and business leaders across different areas to support data-driven decision-making.
Implementation of a Power BI reporting solution that replaced Excel-based reports and manual data transformation processes. The automated dashboards provide real-time access to business insights, improving operational visibility and enabling more effective decision-making.
