Corporate Service Desk Portal – TERBOL
Implementation of a unified Service Desk system based on Qflow to centralize and route Information Technology (IT) and General Services requests. The platform enables the quick creation of tickets, classifying incidents by priority, region, and technical category (infrastructure, mobile applications, Terbolnet, Power BI). It automates assignment and direct routing to the responsible teams, providing metrics […]
Automated Order Release – TERBOL
Development of an automated workflow for the evaluation and release of blocked orders. The system periodically audits held orders by applying configured business rules, such as rejection based on zero value, and automatically releases them through web services. Orders that do not meet the automatic requirements are escalated to a manual review process, optimizing commercial […]
Product Returns and Internal Logistics Management – TERBOL
Implementation of an end-to-end returns process using Qflow and a native Android mobile application. The solution enables sales representatives to scan products on-site and generate PDF receipts upon delivery, triggering a structured validation workflow. The solution also automates monthly consolidation, credit note generation, and merchandise control, ensuring traceability of goods received into the warehouse and […]
Process Automation – ENTEL
Implementation of Qflow as a BPM platform to manage administrative and operational processes, including ticket management and expense reporting, providing greater control and visibility into every process.
Credit Application Automation – Banco Mercantil
Implementation of the bank’s loan application processes using Qflow business workflows. The solution improves operational traceability and streamlines the handling of financial requests. Internal back-office processes were also implemented, particularly user account management.